TERMS AND CONDITIONS

These terms and conditions are valid for all tickets during THE EVENT. By ordering tickets through our sales partners you accept their general terms and conditions, too.


PRIVACY STATEMENT

SALSA ADRIA PRODUKCIJE d.o.o. obliges that your personal data will be treated in full accordance with the General Data Protection Regulation. Any information that we obtain will be used solely for the purposes for which it is intended. All personal information relating to customers and users is obtained and protected in accordance with the relevant legal provisions. Your personal data will not be sold, rented nor transmitted to any entity. You provide your personal information voluntarily for the purposes of processing orders and marketing. You have the right to refuse the use of your personal data for marketing purposes. All user information is strictly confidential and used only when such information is necessary to fulfill our obligations to customers and users. All employees of SALSA ADRIA PRODUKCIJE d.o.o. and their partners are responsible for respecting the privacy statements noted above.

Full text of our Privacy Policy is available on our website.


REGISTRATIONS

Our site's registration system requires users to give us contact information such as their name and email address, and demographic information such as ZIP code, sex and some more festival specific information. The customer's contact information is used to contact the visitor when necessary and inform him/her about the festival activities. Festival specific information are used in order to give the best possible experience to the customer.


BOOKING

When you order your tickets via the Internet you will find a registration form, which has to be filled in completely. Before registering you must read and accept our terms and conditions. After using the ordering form and ordering successfully, you will receive a confirmation of registration via email.


CHECKING IN, APPLICABILITY

All festival passes can be picked up only at the festival office. The organizer will not take responsibility or reimburse any lost tickets. Tickets may not be used unauthorized, may not be copied or changed in any way.


PHOTOGRAPHY

During our events the organiser is going to film and take photographs of participants, visitors, artists, etc. Those pictures and videos might be used for promotion and advertising reasons (i.e. website, folders, press-releases, TV- and cinema, etc.). Each participant, visitor, artist, etc. agrees that video and photo material can be used by event organiser for adverting and marketing purposes, sold online etc. without any compensation to the participant.


SURVEYS AND QUESTIONNAIRES

Our online surveys and questionnaires may ask visitors for contact and demographic information. The customer's contact information is used to contact the visitor when necessary and inform him/her about festival activities.


CONTACTING THE WEB SITE

If you have any questions about this privacy statement, the practices of this web site or your interaction with this web site, you can contact us via the CONTACT FORM in the footer.


ORDERS, PRICES & DELIVERY

Salsa Adria Production d.o.o. undertakes to honor orders received via its web shop within the limits of available stocks. Product prices are indicated on the web shop. Prices are in euro (EUR) all taxes included. Orders are registered when the client receives confirmation by email. As soon as payment is received, a confirmation of purchase is sent by email and the delivery takes place as soon as possible. The shipping costs will be charged extra. We will do our best to use the most appropriate shipping company to deliver the goods fast and efficiently.

SHIPPING INFO

We do our best to make sure our products are delivered as soon as possible at the delivery address the buyer provided. Shipping is at buyers expense and will be charged at checkout. All of our orders are sent with local logistic partners - Hrvatska pošta. Shipping costs are calculated based on chosen products, packaging and the country the buyer lives in and it can vary from 12eur to 20eur or more depending on the package weight and size. Shipments to Non-EU Countries might be subject to additional Customs or Import fees; please contact our for more details through our contact form. Delivery time estimated within 8 - 10 working days. Depending on the region the buyer lives, Salsa Adria Produkcije web-store reserves the right to change the amount of the shipping costs at any time, but will always inform the buyer whether he/she agrees to this. It is also possible that the buyer’s region is not available for delivery with our logistics partner. In this case, Salsa Adria Produkcije web-store reserves the right to cancel the buyer’s order, but our customer service will always contact the buyer in advance to discuss all of the possibilities.

Upon delivery, the buyer may be asked to sign a receipt. In signing this certificate, the buyer confirms that he/she has checked the order completely for damage. Salsa Adria Produkcije web-store can never be held responsible if the order is not delivered on time and we are not liable for any loss, liability, damage, cost or expense arising out of late delivery, to the extent permitted by law. Salsa Adria Produkcije is not responsible for orders that are lost by way of the act of others, unforeseen circumstances or force majeure.

RETURNS OR EXCHANGE

For any exchange or return, contact within 10 days of receipt of the order mentioning the order number and the reason for the return.


PROMOTING

Our little salsa festival has grown in the last couple of years to be one of the busiest salsa festivals in Europe. And the sensual prelude is getting there as well :) Because of that the number of promoters and promotional materials accumulating at the festivals has also increased, making it rather difficult for you to promote your event properly. Precisely this is the reason why we'd like to introduce some guidelines which will enable you to promote your event the best possible way and give us the opportunity to keep track. So if you're interested in promoting at our festival, please, fill in this form, let us know how you'd like to promote your event, and let us find the best possible solution for all of us! 

IMPORTANT NOTICE: To those of you who don't register their promo material, we can't guarantee that you will be able to promote your event due to the lack of space. Also, all promo materials placed on spots outside of promo hotspots at the festival will be removed and you will be able to pick them up at our festival office.

If you have any questions, please send us an email through our contact form, we'd be happy to answer all of them.

Applicable law

For all matters not mentioned above, only Croatian law is applicable to any relations between the client and Salsa Adria Produkcije d.o.o.